The table below describes common Optivity Switch Manager problems and solutions.

Problem	Solution
Optivity Switch Manager does not display all network devices in the topology map.	Use the ping command to verify that the network device is connected. Choose Edit > Preferences, and verify that the Automatically Relayout after discovery check box is selected in the Map section. Increase the maximum hop count in the Preferences dialog box.
Some devices have timed out.	View the error log to determine if the timeout is due to the following, and take the recommended action: Invalid read-community string-add the correct community in the Edit Communities dialog box. Slow network-Increase the retry count in the SNMP section of the Edit Preferences dialog box. NMS socket overflow-Set the Max Outstanding Requests in the SNMP preferences section of the Edit Preferences dialog box.

Optivity Switch Manager does not display all network devices in the topology map.

Use the ping command to verify that the network device is connected.
Choose Edit > Preferences, and verify that the Automatically Relayout after discovery check box is selected in the Map section.
Increase the maximum hop count in the Preferences dialog box.

Some devices have timed out.

View the error log to determine if the timeout is due to the following, and take the recommended action:

Invalid read-community string-add the correct community in the Edit Communities dialog box.
Slow network-Increase the retry count in the SNMP section of the Edit Preferences dialog box.
NMS socket overflow-Set the Max Outstanding Requests in the SNMP preferences section of the Edit Preferences dialog box.

Resolving problems