2000/08/14 ComOS 3.9 Release Note for the PortMaster 2, PortMaster 25, and PortMaster IRX ________________ Introduction The new Lucent Technologies ComOS(R) 3.9 software release is now available for general availability (GA) for the PortMaster(R) 2, PortMaster 25, and PortMaster IRX(TM). This release note applies only to these PortMaster products. This release is provided at no charge to all Lucent customers. This release note documents commands and features added between ComOS 3.7.2 and ComOS 3.9 on the PortMaster 2, PortMaster 25, and PortMaster IRX. Before upgrading, thoroughly read "WARNINGS AND IMPORTANT NOTICES", "ComOS 3.9 Limitations" and "Upgrade Instructions." _______ WARNINGS AND IMPORTANT NOTICES IMPORTANT: Any PortMaster running ComOS 3.9 requires 4MB of dynamic RAM (DRAM). WARNING! Due to the increased size of ComOS, the amount of nonvolatile RAM (NVRAM) available for saving configurations has been reduced from 128KB to 64KB. PortMaster products with configurations greater than 64KB will lose some of their configuration. For this reason, be sure to back up your PortMaster configuration before upgrading to this release. You can check the amount of memory used for your configuration with the "show files" command. Ignore any files that also include an uncompressed size. WARNING! The PortMaster must be running ComOS 3.5 or later to upgrade to ComOS 3.9. If you are running an earlier release of ComOS, upgrade to ComOS 3.5 first, reboot, then upgrade to ComOS 3.9. IMPORTANT: Any PortMaster IRX running the Border Gateway Protocol (BGP) requires 16MB of dynamic RAM (DRAM) to accommodate the more than 70,000 BGP paths in a full BGP feed. However, memory limitations prevent an IRX that is running a full BGP feed from injecting the routes into the routing table. _______________ Contents Introduction Bugs Fixed in ComOS 3.9 Reconfiguring NVRAM New Features in ComOS 3.9 RADIUS Authentication Failover RADIUS Accounting Retry Interval and Count Network Address Translator (NAT) Assigned IP for Dial-Out Locations Port Required for Telnet Device Service Enhanced PMVision Support Configuring NAT ComOS 3.9 Limitations Troubleshooting Modems Upgrade Instructions Technical Support _______________ Bugs Fixed in ComOS 3.9 The ComOS 3.9 release fixes the following bugs that were present in the ComOS 3.8.2 release. _______ General Bugs Fixed * A condition leading to a crash preceded by messages like the following has been fixed: "ppp_recv (S41): Runt packet - -2 bytes." * A network buffer (netbuf) leak caused by special large packets, which caused the PortMaster to reboot unnecessarily, is now fixed. * The command "show ?" no longer lists syslog twice as an option. * The Password Authentication Protocol (PAP) now disconnects after three failed attempts. This restriction helps to prevent someone from using a dictionary to guess a PAP password. * The Challenge Handshake Authentication Protocol (CHAP) now works with 16-character passwords. * A PortMaster 2 with an expansion board of five ISDN Basic Rate Interface (BRI) ports now displays the correct cause code when an ISDN call disconnects. Previously, an ISDN disconnection on these ports for any reason displayed the cause code "Call Terminated - Temporary Failure (41)." * The PortMaster no longer reboots if sent a specific type of malformed UDP packet. * Support for PMVision(TM) 1.11 to back up the modem tables on a PortMaster 2 is now included. In addition, PMVision 1.11 now properly backs up hardware flow control (RTS/CTS) on an asynchronous (S0) port. * At European sites, PortMaster units using ISDN V.120 encapsulation ran out of memory blocks. This problem has been fixed. * Permanent (hardwired) connections no longer occasionally enter the IDLE state by mistake. * Ports without an active ISDN Basic Rate Interface (BRI) connection no longer occasionally show an incorrect status of IDLE rather than NO-SERVICE. * Ports now reset properly when an incoming call with an idle timeout of 5 minutes or greater exceeds the idle time. Previously, these ports suspended operation and remained in the DISCONNECTING state, requiring a PortMaster reboot to reset them to IDLE. In addition, having ISDN enabled during this condition sometimes caused the PortMaster to reboot. * Unauthorized Telnet connections are now timed out after 2 minutes. * The "set maximum pmconsole" command now takes effect immediately. Previously, active connections on port 1643 had to be reset before changes were applied. * Output for the "set debug ?" command has been enhanced. * Administrative logins logged to syslog no longer have the password sent in clear text. * The "show sessions" command no longer returns garbage characters at the end of a 12-character location name. * The "show table location" command now shows the full location name. * Simple Network Management Protocol (SNMP) access to the serial table for PortMaster user information now works properly. Earlier versions of this release reported "No Response." * The attributes associated with the user are now deleted when the user entry is deleted. For example, if a network user (netuser) named lee configured with NAT is deleted, the old NAT configuration parameters are no longer listed for any new user named lee. _______ RADIUS Bugs Fixed * Acct-Delay-Time is now reported properly to RADIUS. Previously, exceedingly large delay times were occasionally reported. * When a RADIUS server sends an improperly formatted vendor-specific attribute (VSA) to the PortMaster, it is now handled properly. Previously, improperly formatted VSAs caused the PortMaster to enter an infinite loop. The watchdog timer would then reboot the PortMaster. * A RADIUS Login-User with the telnet login service no longer generates a Framed-User start record erroneously. * Accounting records for a RADIUS Administrative-User logging in to port S0 now show the correct service type. * If a RADIUS menu user fails over a Telnet connection, an administrative user is now allowed to telnet in. Previously, the administrative user was rejected until the PortMaster was rebooted. * The authentication packet sent for telnet logins now reports the correct user type to the access log. Previously, the authentication packet erroneously reported a user type of Outbound-User. * Startup and shutdown accounting packets are now resent like other accounting packets. _______ Routing and Tunneling Bugs Fixed * When routing is disabled on a WAN port, the port status now reflects this condition. * The Point-to-Point Protocol (PPP) counters are now always reset when a port is initialized. Previously, incorrectly set counters sometimes caused the second link of a PPP multilink connection to fail. * The command "set user protocol ppp" no longer deletes the PPP asynchronous map. * BGP summarization settings that are configured with the "set bgp summarization" command are now saved after you enter "save all" and "reset bgp." Previously, only settings configured with the "add bgp summarization" command were saved. * Subnets included as part of an OSPF area range are now advertised as internal OSPF routes. If not included as part of the range, they are advertised as OSPF type 2 external (E2) routes. In previous releases, the PortMaster advertised routes in this way when they were part of an assigned address pool, but not if they were subnets used to assign static IP addresses. * OSPF configuration information is now saved during an upgrade from ComOS 3.7 to ComOS 3.9. * OSPF no longer sends individual host advertisements for dial-in users who have already been advertised as part of the assigned address pool network. _______________ Reconfiguring NVRAM After loading the new ComOS 3.9 and rebooting, look for messages like the following on the console screen to verify that ComOS has loaded successfully: Testing System Memory.... 1024K Checking Boot Rom.... Calibrating.... 33MHz Starting FLASH Boot..... Loading Image at 0fff0000 17110 flash copy complete Verifying Load Module Checksum... Starting Load Module ... Loading kernel... 691260 bytes Testing High Memory ... . 4096K Loading kernel extensions... 125952 bytes Async found in slot 1 Found 11 ports.... ether0 active ... 16K shared-RAM Reconfiguring FLASH... Malloc size 65534 at 18a208 Opened modules STD file Read 64506 bytes at 18a208 read 1 buffers Call flash format Call freecntl Call save Call f_open Write 64506 bytes at 18a208 done - rebooting _______________ New Features in ComOS 3.9 The following commands and features have been added in ComOS 3.9. _______ RADIUS Authentication Failover Authentication failover allows the PortMaster to dynamically switch primary and alternate RADIUS authentication servers according to their response. Use the following commands: set authentication interval Seconds set authentication failover on | off The first command sets the response interval. The PortMaster sends a RADIUS access-request packet every "interval" number of seconds. If no response is received from the primary RADIUS server, the PortMaster switches or "fails over" to the secondary authentication server. The secondary RADIUS server then is treated as the primary, and is marked with an asterisk (*) in "show global" output. set authentication interval Seconds Seconds A value between 1 and 255. The number of seconds that must elapse between RADIUS access-request retransmissions if the PortMaster receives no response. The default is 3 seconds, and 0 resets the value to the default. If the primary server does not respond, failover occurs after two times the Seconds value. For example, if "set authentication interval 6" is used, failover occurs in 12 seconds. The second command enables the failover feature on the PortMaster: set authentication failover on | off on If the primary server fails to respond three times in a row, the PortMaster sends the packet to both the primary and secondary servers for the next seven retransmissions. If the secondary server replies before the primary server, the PortMaster switches the primary and secondary servers. Then on the next login attempt, the PortMaster tries the secondary server first. If the secondary server fails to respond three times in a row, the PortMaster sends the packet to both servers and designates the server that replies first as the new primary server. off The PortMaster always tries the primary server first, same as the current behavior. This is the default. _____ RADIUS Accounting Retry Interval and Count The PortMaster attempts to send each RADIUS accounting packet every "interval" seconds, and sends it the "count" number of times before giving up. If an acknowledgement is received from the RADIUS accounting server, the PortMaster no longer tries to resend the accounting packet. If no acknowledgment is sent from the primary server in response to the first packet, the PortMaster sends the packet to both the primary and secondary RADIUS accounting servers. set accounting count Number set accounting interval Seconds Number A decimal number between 1 and 99. The number of times the PortMaster sends a RADIUS accounting packet without acknowledgement from a RADIUS server. Seconds A decimal number between 1 and 255. The number of seconds that must elapse between RADIUS accounting packet retransmissions if not acknowledged by the accounting server. The default is 30 seconds. Use the "show global" command to view the Accounting Count and Accounting Interval settings. Examples: Command> set accounting count 45 Accounting retry count changed from 23 to 45 Command> set accounting interval 60 Accounting retry interval changed from 30 to 60 sec _______ Network Address Translator (NAT) ComOS 3.9 supports the network address translator (NAT) based on RFC 2663. The basic network address translator (basic NAT) maps IP addresses from one group to another, transparently to users and applications. The network address port translator (NAPT) is an extension to basic NAT in which multiple network addresses and their TCP and UDP ports are mapped to a single network address and its ports. ComOS supports both basic NAT and NAPT for both outbound and inbound sessions. It also supports an "outsource" mode in which all NAT processing is done on the server side of the connection. See the section titled "Configuring NAT" for more information. For more information about NAT commands, see the PortMaster Command Line Reference. For detailed configuration information, see the PortMaster Configuration Guide. _______ Assigned IP for Dial-Out Locations Use the following command to configure a dial-out location on the PortMaster to receive a dynamically assigned address: set location Locname local-ip-address assigned | Ipaddress Locname Name of a location table entry. In previous releases of ComOS for the PortMaster, dial-out locations could not receive a dynamic address. _______ Port Required for Telnet Device Service The "set S0 service_device telnet" command now requires a TCP port number. set S0 service_device telnet Tport Tport Specifies the TCP port for the connection. The range is from 1 to 65535. Previously, if the port number was omitted, the PortMaster listened on port 23, the default Telnet port. This behavior caused problems for users telnetting to the PortMaster. _______ Enhanced PMVision support Additional support has been added to ComOS 3.9 to allow PMVision to monitor and configure ComOS 3.9 features on the PortMaster. See the PMVision 1.11 Release Note for details. _______________ Configuring NAT ComOS 3.9 supports the network address translator (NAT) based on RFC 2663. The basic network address translator (basic NAT) capability maps IP addresses from one group to another, transparently to users and applications. The network address port translator (NAPT) capability is an extension to basic NAT in which multiple network addresses and their TCP and UDP ports are mapped to a single network address and its ports. ComOS supports both basic NAT and NAPT for both outbound and inbound sessions. It also supports an "outsource" mode in which all NAT processing is done on the server-side of the connection. NOTE: While this release note covers only the PortMaster 2, PortMaster 25, and PortMaster IRX, other PortMaster products support NAT and might be used in the examples in this section. None of the IP addresses or networks used in the examples are intended to refer to any actual real-world company or network assignment. _______ Quick Setup of Outbound NAPT ("Many-to-One") Outbound NAPT is very common in a small office/home office (SOHO) situation. To configure, use the following command---entered all on one line: set Ether0 | S0 | W1 | location Locname | user Username nat outmap defaultnapt The port, location, or user is your connection to the outside world. For example, on a PortMaster dialing out to location "myisp" you enter the following: set location myisp nat outmap defaultnapt Then connect normally. You must reset the port if the connection has already been established. If this is a dial-on-demand location, then you must also reboot the PortMaster, or follow the instructions listed in the section "Handling Changes to On-Demand Locations." With the "defaultnapt" NAT configuration, all the hosts behind the PortMaster will have their addresses translated to the IP address of the interface that is assigned to the location. _______ NAT Concepts This section explains some of the NAT terminology and provides hints to assist you in developing more complex NAT configurations. For example, you might want to allow inbound connections---external connections into a web server that resides behind the PortMaster running NAT. Or you might need to renumber your network and want to use basic NAT to avoid renumbering the entire network. Private vs. Global IP Addresses: Global IP addresses are accessible from anywhere on the Internet. They are "external" to the PortMaster running NAT---at another branch office, for example---because NAT is not limited to the Internet. External hosts do not generally recognize any internal private IP addresses that you might have assigned to your local hosts. Private IP addresses are usually taken from one of the following ranges defined in RFC 1918, which are reserved specifically for this purpose: 10.0.0.0 - 10.255.255.255 (10.0.0.0/8) 172.16.0.0 - 172.31.255.255 (172.16.0.0/12) 192.168.0.0 - 192.168.255.255 (192.168.0.0/16) Lucent strongly recommends numbering your private IP network(s) with IP addresses from one of the reserved ranges rather then just selecting IP addresses randomly. Inbound vs. Outbound Sessions: A "session" in NAT is considered either inbound or outbound: * An inbound session is initiated to a client behind the NAT router by a host external to a private IP network. * An outbound session is initiated to an external host by a client within the NAT-covered private IP network. Basic NAT vs. NAPT: Basic NAT does a one-to-one mapping of a private IP address to a global IP address. You still must have a global IP address for every host with a private IP address that needs to connect to an external host at the same time. With basic NAT, you can configure dynamic IP address pools from which IP address allocations are made, allowing a number of private hosts to use a (possibly) smaller pool of global IP addresses. Or you can configure static IP address pools in which a static mapping exists for each host, requiring the size of the pool to match the number of hosts being translated. If you configure a dynamic pool and have fewer global IP addresses available than total private hosts, you will have a shortage of IP addresses if all the hosts try to access the external network simultaneously. This possibility needs to be accounted for in your planning. The network address port translator (NAPT) performs a many-to-one "port translation." This capability allows any number of private hosts to communicate globally while using only a single global IP address. Outsource Mode NAT: Outsource mode NAT allows a PortMaster to handle NAT processing and management for a connected network interface. If a remote router that the PortMaster is connected to cannot run NAT locally, the PortMaster can perform NAT services for that device. All NAT configuration is handled on the PortMaster. A central site administrator can maintain all NAT mappings for all sites on the PortMaster without having to worry about the capabilities or management of a number of entirely separate routers. _______ Map Management NAT maps define the mappings and translations between global and private IP address space. The following map table commands are supported: show table map Shows all map files. show map Mapname Displays a map's contents. add map Mapname Creates a new map. delete map Mapname Deletes a map. save map Saves map contents into nonvolatile RAM. NOTE: In the this release of NAT, inbound maps are restricted to static address maps and/or static TCP/UDP port maps only. Outbound maps do not have this limitation. See the following section for map configuration commands. _______ Configuring Map Contents Entering NAT maps is very similar to configuring filters in ComOS. The basic command "set map Mapname" has five versions that you can use as follows---entered all on one line: 1. To define a single dynamic pool IP address map entry or range or list of entries, use the following command: set map Mapname Rulenumber addressmap Ipaddrxfrom Ipaddrxto | @ipaddr [log] 2. To define a single static pool IP address map entry or range or list of entries, use the following command: set map Mapname Rulenumber staticaddressmap Ipaddrxfrom Ipaddrxto | @ipaddr [log] 3. To define a static or dynamic TCP or UDP port range map entry or list of entries, use the following command: set map Mapname Rulenumber static-tcp-udp-portmap Ipaddxfrom:Tport1 | Uport1 | Portname Ipaddxto: Tport2 | Uport2 | Portname [log] 4. To remove rule Rulenumber in a map file, use the following command: set map Mapname Rulenumber 5. To empty the contents of a map file, use the following command: set map Mapname blank Mapname Address map name of up to 15 characters. Rulenumber Integer between 1 and 20. Ipaddxfrom IP address or range or list of IP addresses to be translated. Ipaddxto IP address or range or list of IP addresses to translate to. Tport TCP number or range of numbers---between 1 and 65535. Uport UDP number or range of numbers---between 1 and 65535. Portname One of the following services: telnet TCP port 23. ftp TCP ports 20 and 21. tftp UDP port 69. http TCP port 80. dns TCP/UDP port 53. smtp TCP port 25. @ipaddr IP address of the port being configured as the destination address. log Selectively logs events for this map entry. The following keywords have abbreviations for ease of entry: addressmap = am staticaddressmap = sam static-tcp-udp-portmap = stupm Values for "Ipaddxfrom" and "Ipaddxto" can be one or more of the following, separated by commas (,): IP address/mask IP address - IP address IP address1,Ipaddress2, ... IP address The value for "Portnumber" can be a single port number or a range of ports such as "6000-6010" (for an inbound X Server) that you want statically mapped. This capability prevents your needing multiple map rules to accomplish the same mapping. Although you have NAT configured for a specified port, user, or location, you are not required to translate the addresses of all the hosts behind the PortMaster running NAT. You can choose the hosts for which NAT processing is done by designing your maps around them. Example 1 -- Basic NAT: When an outbound NAT map is defined for a port, the translation succeeds when the source IP address matches the "Ipaddrxfrom" address in the outbound map. Here is an outbound map that maps a single host with the private IP address 10.5.3.6 to the global IP address 192.168.5.3. This is a basic NAT configuration. 1. Configure a map for outbound NAT named myisp.outmap: set map myisp.out 1 addressmap 10.5.3.6 192.168.5.3 2. Configure location myisp: set location myisp nat outmap myisp.out BEFORE Outbound NAT: Src: 10.5.3.6:12023 Dest: 192.168.2.4:80 AFTER NAT translation using the example outbound map: Src: 192.168.5.3:12023 Dest: 192.168.2.4:80 Example 2 -- @ipaddr Keyword: As a special case, the "Ipaddrxto" value for an address map can be set to "@ipaddr" when the address map is being used for outbound or outbound outsource connections. The special macro "@ipaddr" uses the IP address assigned to the port on which the address map is being used. set map myisp.outmap 1 addressmap 10.2.3.0/0 @ipaddr Example 3 -- defaultnapt Map: The reserved map "defaultnapt," described in the section "Using the Default NAPT Map," is equivalent to the following map: set map myisp.outmap 1 addressmap 0.0.0.0/0 @ipaddr Example 4 -- Basic NAT Pools: Using the "Ipaddrxfrom" and "Ipaddrxto" values for an address map allows you to configure one-to-one mappings of private IP addresses to global IP addresses. Using lists of addresses for these values allows the configuration of IP address allocation pools, from which global IP addresses can be allocated for outbound sessions as they are required. Here is a configuration using a global IP address pool range of 192.168.9.1 through 192.168.9.10 for hosts in the private network 10.9.9.0/24 for outbound NAT. This configuration allows only 10 concurrent outbound NAT sessions from the 10.9.9.0 subnet. 1. Configure rule 1 for outbound NAT map myisp.outmap: set map myisp.out 1 addressmap 10.9.9.0/24 192.168.9.1-192.168.9.10 2. Configure location myisp: set location myisp nat outmap myisp.out Example 5 -- Basic NAT Static Maps: If you require that private addresses always be mapped to the same global addresses, use a static address map instead of a dynamic address map. The following example creates a NAT mapping in which the private IP address range 10.1.1.0/24 is translated to the global IP address range 192.168.65.0/24 on the outbound transmission. Because this is a static address map, it always translates 10.1.1.1 to 192.168.65.1, 10.1.1.55 to 192.168.65.55, and so on. Configure a map for outbound NAT named myisp.out, and apply it as an outmap to the location: set map myisp.out 1 staticaddressmap 10.1.1.0/24 192.168.65.0/24 set location myisp nat outmap myisp.out Alternatively, to allow inbound sessions to the same set of hosts, create an inbound map named myisp.in and apply it as an inmap to the location: set map myisp.in 1 staticaddressmap 192.168.65.0/24 10.1.1.0/24 set location myisp nat inmap myisp.in For a static address map, the total ranges on both sides must have the same number of IP addresses; otherwise, a one-to-one static mapping is not possible. If you do not have sufficient global addresses to do one-to-one mapping, use NAPT for all or part of the private hosts (see Example 6), or reduce the number of IP addresses being translated. Example 6 -- Mixing Static and Dynamic Address Maps: This example uses a combination of static address maps for specific hosts and NAPT for the remainder of the private hosts. set map myisp.out 1 staticaddressmap 192.168.65.1-192.168.65.10 10.1.1.1-10.1.1.10 set map myisp.out 2 staticaddressmap 192.168.65.73 10.1.1.73 set map myisp.out 3 addressmap 192.168.65.0/24 10.1.1.11 set location myisp nat inmap myisp.out The order of the rules in a NAT map is important. In this example, a private host with an address of 192.168.65.73 attempting outbound access via the myisp location uses rule 2 and is translated to address 10.1.1.73. A private host with an address of 192.168.65.74 uses rule 3 and is translated to 10.1.1.11. Example 7 -- Fully Specified Inbound Map: When an inbound NAT map is defined for a port, the translation succeeds when the destination IP address matches the "Ipaddrxfrom" address in the inbound map. Suppose you want to allow an Internet access to your internal HTTP server running on 10.4.2.9. To do so, configure the following as an inbound map. You also have a global IP address 192.168.2.4 assigned to your PortMaster as the global address for all hosts residing behind NAT: 1. Configure inbound NAT map myisp.inmap: set map myisp.in 1 static-tcp-udp-portmap 192.168.2.4:http 10.4.2.9 2. Configure the location: set location myisp nat inmap myisp.in BEFORE Inbound NAT: Src: 130.65.2.3:12023 Dest: 192.168.2.4:80 (80 is http) AFTER NAT translation using the example inbound map: Src: 130.65.2.3:12023 Dest: 10.4.2.9:80 _______Configuring Interfaces, Locations, and Users The basic command "set Ether0 | S0 | W1 | location Locname | user Username" has five NAT commands that you can use as follows---entered all on one line---to configure NAT on a PortMaster. You must reset an active port for changes in its NAT configuration to take effect. For more information, see the section "Resetting NAT Sessions." 1. To configure a NAT map for outbound sessions and optionally enable the outsource function, use this command: set Ether0 | S0 | W1 | location Locname | user Username nat outmap Mapname [outsource] 2. To configure a NAT map for inbound sessions and optionally enable the outsource function, use this command: set Ether0 | S0 | W1 | location Locname | user Username nat inmap Mapname [outsource] To remove the map entry from the specified interface, user, or location, re-enter the command, minus the "outsource" keyword, with a space after the Mapname value. 3. To set logging options for a NAT session on an interface, use this command: set Ether0 | S0 | W1 | location Locname | user Username nat log sessionfail | sessionsuccess | syslog | console on | off 4. To set the default action that the PortMaster takes if a request for a NAT session is refused because the mapping configuration is invalid or does not exist, use this command: set Ether0 | S0 | W1 | location Locname | user Username nat session-direction-fail-action drop | icmpreject | passthrough 5. To set the maximum idle time for a NAT session, use this command: set Ether0 | S0 | W1 | location Locname | user Username nat sessiontimeout tcp | other Number [minutes | seconds] _______ Using the Default NAPT Map You can assign the reserved map name "defaultnapt" to an outbound-only NAPT configuration, with the following results: * When "defaultnapt" is assigned as an outbound map, without the "outsource" option, all outbound IP sessions through the given port are subject to NAPT and use the IP address assigned to the port. * When "defaultnapt" is assigned as an outbound map for the port---using "outsource" in the command line---all inbound IP sessions (with respect to the calling device) through the given port are subject to outsource NAPT and use the IP address assigned to the port. NOTE: Inbound maps are restricted to static address maps and/or static TCP/UDP port maps only. Outbound maps do not have this limitation. _______ Using RADIUS for NAT Many NAT configuration parameters can also be configured via RADIUS on a per-user basis. For RADIUS to support the new vendor-specific attributes, you must be running the Lucent RADIUS 2.1 server or another RADIUS server---such as the NavisRadius(TM) product---that supports vendor-specific attributes. Add the following attributes and values to your RADIUS dictionary if they are not already there. Then stop and restart your RADIUS server. RADIUS Dictionary Updates: ATTRIBUTE LE-NAT-TCP-Session-Timeout 14 integer Livingston ATTRIBUTE LE-NAT-Other-Session-Timeout 15 integer Livingston ATTRIBUTE LE-NAT-Log-Options 16 integer Livingston ATTRIBUTE LE-NAT-Sess-Dir-Fail-Action 17 integer Livingston ATTRIBUTE LE-NAT-Inmap 18 string Livingston ATTRIBUTE LE-NAT-Outmap 19 string Livingston ATTRIBUTE LE-NAT-Outsource-Inmap 20 string Livingston ATTRIBUTE LE-NAT-Outsource-Outmap 21 string Livingston VALUE LE-NAT-Sess-Dir-Fail-Action Drop 1 VALUE LE-NAT-Sess-Dir-Fail-Action ICMP-Reject 2 VALUE LE-NAT-Sess-Dir-Fail-Action Pass-Through 3 VALUE LE-NAT-Log-Options Session-Success-On 1 VALUE LE-NAT-Log-Options Session-Failure-On 2 VALUE LE-NAT-Log-Options Console-On 3 VALUE LE-NAT-Log-Options Syslog-On 4 VALUE LE-NAT-Log-Options Success-Off 5 VALUE LE-NAT-Log-Options Failure-Off 6 VALUE LE-NAT-Log-Options Console-Off 7 VALUE LE-NAT-Log-Options Syslog-Off 8 Each RADIUS parameter corresponds to its command line equivalent. Refer to the usage information on a particular NAT command in this release note for more information. When configuring a user profile, be sure to list any multiple occurrences of the LE-NAT-Log-Options attribute, which sometimes requires multiple values, in the order in which the values are listed in the dictionary---the order shown above. For example: joe Auth-Type = System, Framed-Protocol = PPP Service-Type = Framed-User, Framed-Protocol = PPP, Framed-IP-Address = 255.255.255.254, LE-NAT-Outsource-Outmap = "defaultnapt", LE-NAT-Sess-Dir-Fail-Action = Drop, LE-NAT-Log-Options = Session-Failure-On, LE-NAT-Log-Options = Console-On _______ NAT Session Management NAT sessions can be managed, viewed, and reset in several ways. You can display the currently active NAT sessions using the following command: show nat sessions [tcp | udp | ftp | Sessionid] Enter "show nat sessions" to display NAT session identification numbers. You can also limit the display to the sessions for a single port, user, or location by appending a regular expression at the end of the command line, as you can do with the "show routes" command. You can view real-time statistics on NAT: show nat statistics This command displays statistics on a per-port basis, including successful translations, failures, address shortages when you are using IP pools, and unsuccessful translations and/or lookups due to timeouts. Use the following command for debugging and to see resource usage: show nat mapusage This command displays a list of active IP address and port bindings, including a list of the remaining resources---TCP/UDP ports or IP addresses---available for use. _______ Resetting NAT Sessions CAUTION! Resetting any or all interfaces while sessions are active might cause active connections on clients and servers to be left open or terminated abruptly. Lucent recommends NOT entering this command while the interface is being used because doing so can leave connections in an unknown state between the two communicating hosts. You can reset the entire NAT subsystem with the following command: reset nat [Ether0 | S0 | W1] The default resets all existing NAT sessions on the PortMaster---like the "reset all" command. Specifying the name of an interface resets all NAT sessions associated with the specified interface. Use the "ifconfig" command to see a list of interfaces. Resetting NAT affects active NAT sessions only. If you modify the NAT configuration on an active port, you must reset the port directly and also reset NAT on that interface. _______ Deleting Individual NAT Sessions You can delete individual NAT sessions by using the session ID. This value is displayed in the first column of a "show nat sessions" output. Determine the session ID and then enter the following command: delete nat sessions [Sessionid] _______ NAT Administrative Concerns Be aware that you might need to do the following when configuring your network in the presence of a NAT. Stopping the Advertisement of Routing Information: NAT creates a private network that cannot be advertised outside the private boundary delimited by the NAT router. As a result, you must be sure to disable network advertisements on the NAT router's global interface. For example if you are running NAT on a PortMaster IRX Router model IRX-211, with Ether0 as your private interface and Ether1 as your global interface with NAT enabled on it, you must disable RIP broadcasts: set ether1 rip listen Or use the "off" option if you do not need to listen to RIP routing updates at all. If you are using OSPF, you must specify the private IP address range as "quiet": set ospf area 0.0.0.0 range 10.0.0.0/8 quiet If you are using BGP, you must not advertise any private IP address blocks to the outside world. Rerouting Global IP Addresses Used by NAT to Static Routing: Because NAT is not equipped to advertise routing, the global IP addresses (or networks) used by NAT, might require the addition of static routes on the routers that are external peers of the PortMaster. Particularly, if you are using basic NAT to manage a pool of global addresses, you must configure a static route for the pool of addresses on the next-hop router of the PortMaster. Avoiding Ethernet LANs: NAT does not provide Ethernet ARP services for the global IP addresses it uses. For this reason, Lucent recommends that NAT be configured on WAN interfaces instead of Ethernet interfaces. If you choose to configure basic NAT on a LAN interface, be sure to select for use with NAT a global IP address block that does not fall within the same network prefix of the LAN interface itself. Determining If Additional Security, Privacy, and/or Firewalls Are Needed: Security is viewed differently in different environments. Many people view NAT as a one-way (session) traffic filter, restricting sessions from external hosts into their network. In that context, NAT provides a certain degree of security that might not be acceptable for your situation. In addition, address assignment in NAT is often done dynamically. Dynamically assigned addresses can often hinder an attacker from pointing to any specific host in the NAT domain as a potential target of attack. Partial privacy is gained because tracing an individual connection to a particular user is more difficult. You can use firewalls with NAT maps to provide other ways to filter unwanted traffic. However, NAT maps cannot by themselves transparently support all applications and often must co-exist with application-level gateways (ALGs)---for example, SOCKS. If you use NAT, you must determine the application requirements first so that you can assess the extensions to NAT and the security they provide. NAT routers have a security limitation that allows NAT and/or its application-level gateway extensions to read the packet data in the end user traffic that passes through them. This limitation is a security problem if the NAT routers are not in a trusted boundary. Although you can encrypt NAT traffic, NAT must usually be the end point to such an encryption-decryption setup. For example, you cannot configure an end-to-end virtual private network (VPN) tunnel with NAT routers in between. The end point(s) must be a router running NAT. Lucent does not guarantee NAT as an complete security solution. Although placing your private network behind NAT might make it seem inaccessible to the outside, this is not the intention of NAT. You must evaluate the particular configuration, network topology, and security requirement of your organization to determine whether simply installing NAT eliminates the need for further security measures such as a firewall. Mapping for DNS: When configuring DNS on the hosts behind NAT, if you add a map similar to the following on the internal interface---Ether0 in this example---you can enter the IP address of your PortMaster as the DNS server. This is a useful feature if you do not always have the same DNS server, because of multiple providers, but do not want to reconfigure all your private hosts. Use the following commands, entering each command all on one line: set map dns.inmap 1 static-tcp-udp-portmap @ipaddr:dns set ether0 nat inmap dns.inmap set location Locname nat outmap defaultnapt Handling Changes to On-Demand Locations: Because of the way that on-demand locations and their corresponding interfaces are traditionally handled within ComOS, NAT configuration changes might not take effect in the way you expect. To get around this problem, you can either reboot immediately after changing the settings for a location that is currently set to on-demand, or do the following: 1. Enter "set location Locname maxports 0". 2. Enter "reset dialer". 3. Change whatever settings you need to. 4. Enter the following: set location Locname maxports Manually dialed locations are unaffected. _______ NAT Examples 1. Dial-Out Location Using defaultnapt with a Dynamically Assigned PPP IP Address: Your PortMaster is dialing in to a corporate network's remote access server (192.168.2.5). The remote access server has one dynamically assigned IP address for the PortMaster in a NAPT configuration. Everything behind the PortMaster is subject to NAPT. You configure the PortMaster as follows: add location corporate set location corporate phone 5558583 set location corporate username joeuser set location corporate password secrets set location corporate destination 192.168.2.5 set location corporate max 2 set location corporate idle 15 minutes set location corporate on-demand set location corporate local-ip-address assigned set location corporate nat outmap defaultnapt 2. Preventing Address Renumbering with Basic NAT: ABC, Inc. (198.34.4.0/24) has just merged with Big Company (25.0.0.0/8) and must renumber its hosts to access Big Company's network. ABC has an ISDN connection from its PortMaster to Big Company's network. Big Company has just assigned ABC the IP range 25.9.1.0/24 to use. ABC configures its PortMaster as follows: add map abc.outmap set map abc.outmap 1 addressmap 198.34.4.0/24 25.9.1.0/24 add location bigcomp set location bigcomp phone 5558583 set location bigcomp username abc set location bigcomp password bigsecret set location bigcomp destination 25.1.1.7 set location bigcomp idle 15 minutes set location bigcomp on-demand set location bigcomp local-ip-address 25.9.1.254 set location bigcomp nat outmap abc.outmap The abc.outmap NAT map assigns IP addresses dynamically as needed. If ABC wants to have static translations, abc.outmap on the PortMaster must be changed as follows: set map abc.outmap 1 staticaddressmap 198.34.4.0/24 25.9.1.0/24 3. Address Redirection to a Backup IRX-211 to Perform Server Maintenance: The following two servers on your Ether1 provide inbound FTP and Web service: * primary.web.com at 129.65.2.1 * backup.web.com at 129.65.2.2 The IP addresses of primary and backup are global IP addresses. However, you need to take primary off-line to perform some maintenance work. Just before shutting down primary, you configure an inbound map on Ether0 that statically maps primary's address to backup. You use a basic NAT setup as follows: add map ether0.inmap set map ether0.inmap 1 addressmap 129.65.2.1 129.65.2.2 set ether0 nat inmap ether0.inmap reset nat As part of this configuration, you might also want to set the NAT session-direction-fail-action (SDFA) to passthrough: set ether0 nat sdfa passthrough This setting prevents NAT from intercepting outbound packets from the remapped host when primary returns to service and you want to run a Telnet or FTP session from it. 4. T1 or Fractional T1 WAN Link Using defaultnapt for Outbound and Providing Inbound HTTP Service: Line1 on your PortMaster 3 is a T1 WAN link with a private network 10.0.0.0/8 behind it. The T1 point-to-point interfaces are numbered with global addresses (local: 192.168.44.99, dest: 192.168.44.254). The HTTP server in the private network resides at 10.1.1.10. You configure the PortMaster 3 as follows: set w24 address 192.168.44.99 set w24 destination 192.168.44.254 set w24 nat outmap defaultnapt add map w24.inmap set map w24.inmap 1 static-tcp-udp-portmap 192.168.44.99:http 10.1.1.10:http set w24 nat inmap w24.inmap reset w24 5. Dial-In User Using defaultnapt in Outsource Mode: You want to provide NAT service to a user (or incoming network) by connecting the user (or network) in an outsource-mode NAPT configuration using the defaultnapt map on a PortMaster. The global IP address 192.168.129.130 is assigned to the dial-up router and will be used as the global address by NAT. Because this configuration uses the defaultnapt map, the IP addresses that the client's network is using are not needed in the NAPT configuration. Configure the PortMaster as follows: add netuser joeuser set user joeuser password mysecret set user joeuser destination 192.168.129.130 set user joeuser nat outmap defaultnapt outsource No NAT configuration is required on the dial-up router (client) side. If the client also wants to run an FTP server with a private IP address of 192.168.5.1 on his network and have it accessible globally, you can configure further as follows: add map joeuser.in set map joeuser.in 1 stupm 192.168.129.130:ftp 192.168.5.1:ftp set user joeuser nat inmap joeuser.in outsource When you configure the NAT map for a user with outsource NAT, you can consider the map as being on the calling router's outbound interface. 6. Dial-Out Location Using a Dynamic IP Address Basic NAT Map: Your ISP gives you a small address block (192.168.129.129/29), but you have more hosts then global IP addresses available. You do not want to request more global IP addresses because of the added expense. In addition, because not all workstations use the connection at the same time, additional addresses will be wasteful. You want to use a dynamic IP address pool map instead. You configure your PortMaster as follows: add map isp.outmap set map isp.outmap 1 addressmap 10.1.1.0/24 192.168.129.129/29 add location isp set location isp phone 5558583 set location isp username mycompany set location isp password bigsecret set location isp destination negotiated set location bigcomp max 2 set location bigcomp continuous set location bigcomp local-ip-address assigned set location bigcomp nat outmap isp.outmap 7. Dial-Out Location Using a Static IP Address Basic NAT Map: Your ISP gives you an address block (192.168.130.0/24). You can use a dynamic IP address pool for your workstation IP addresses because they do not need Internet access at the same time. However, you must give two of your trusted systems static IP addresses for security reasons---to perform packet filtering, for example. You configure your PortMaster as follows: add map isp.outmap set map isp.outmap 1 addressmap 10.1.1.1 192.168.130.1 set map isp.outmap 2 addressmap 10.1.1.2 192.168.130.2 set map isp.outmap 3 addressmap 10.1.0.0/16 192.168.130.3-192.168.130.254 add location isp set location isp phone 5558583 set location isp username mycompany set location isp password bigsecret set location isp destination negotiated set location bigcomp max 2 set location bigcomp continuous set location bigcomp local-ip-address assigned set location bigcomp nat outmap isp.outmap _______ NAT-Unfriendly Applications: The following applications are considered unfriendly to NAT because they embed the IP source and/or destination addresses in the packet data, are multicast based or broadcast based, or rely on end-to-end node security: * Multicast-based applications * Routing protocols RIP and OSPF * DNS zone transfers * End-to-end VPN tunnels * Anything that embeds the IP source and/or destination address(es) into the packet data. _______ NAT Debugging and Troubleshooting Tips * Verify obvious values like correct IP addresses in map entries. * Make sure your maps match the flow of the session (inbound or outbound). Check "show nat sessions" output to make sure the correct translations are taking place. * Watch "show nat statistics" output for failed translations that can indicate incorrect session flow direction and possibly incomplete maps. * Watch the source and destination IP addresses of packets going through the PortMaster. You can find a simple ptrace debug filter for this purpose in the PortMaster Troubleshooting Guide. If you are running NAT on your WAN link, look for private IP addresses that are exiting the ptp0 interface untranslated. If translation is not taking place, either your NAT maps are not translated properly or NAT is not active on the port. * Make sure that you reset the active network interface to make its NAT configuration take effect. In the case of an Ethernet interface, enter "reset nat ether0". * If a location is set to dial-on-demand, you might need to reboot the PortMaster for configuration changes to take effect. * If a port loses its network connectivity---for example, if the modem drops carrier---NAT maintains the state of any existing sessions ONLY if the IP address assigned to the port remains the same. * Because of the nature of NAT operation, some applications that work under basic NAT might not work with NAPT. If you are using a particular application under NAPT and it is not working, try using basic NAT and see if the situation improves. _______ NAT Logging Control You can activate syslog and console logging on a per-port basis to identify configuration errors and for auditing purposes. Enter the following commands---all on one line---to configure logging to the PortMaster console of all NAT sessions that fail for any reason: set Ether0 | S0 | W1 | location Locname | user Username nat log sessionfail on set Ether0 | S0 | W1 | location Locname | user Username nat log console on To log to syslog instead, enter "syslog" instead of "console". Syslog logging is logged at the priority level shown in "show syslog" output. If you have not set the PortMaster global option for logging NAT information to syslog, then no logging takes place, regardless of the logging options configured on any particular port. Lucent recommends that you log NAT activity at the same priority as packet filters: set syslog nat auth.notice You can also log more selectively for only certain map entries by appending the "log" keyword at the end of a particular map entry you want logged. For example: set map abc.outmap 1 addressmap 192.168.1.1 172.16.1.1 log Whenever a session from 192.168.1.1 is successfully translated to the global IP address 172.16.1.1 via this outbound map, a syslog message is sent to your loghost. Here is some sample syslog output: Mar 24 17:28:11 nat-or NAT: ptp3: Out TCP (192.168.3.1:34172)-> (192.168.247.6:80) Xlation failed: Session may have prematurely timed out. Mar 24 17:28:40 nat-or NAT: ptp3: Out TCP (192.168.3.1:34172)-> (192.168.247.6:80) Xlation failed: Session may have prematurely timed out. Mar 24 17:28:57 nat-or NAT: ptp3: Out TCP (192.168.3.1:34177)-> (192.168.247.6:80) translated to (192.168.129.129:20001)->(192.168.247.6:80) Mar 24 17:29:23 nat-or NAT: ptp3: Out TCP (192.168.3.1:34178)-> (192.168.247.6:80) translated to (192.168.129.129:20002)->(192.168.247.6:80) Mar 24 17:29:36 nat-or NAT: ptp3: Out TCP (192.168.3.1:34172)-> (192.168.247.6:80) Xlation failed: Session may have prematurely timed out. Mar 24 17:30:22 nat-or NAT: ptp3: Out TCP (192.168.3.1:34179)-> (192.168.247.6:80) translated to (192.168.129.129:20003)->(192.168.247.6:80) Mar 24 17:34:18 nat-or NAT: ptp3: Out TCP (192.168.3.1:34172)-> (192.168.247.6:80) Xlation failed: Session may have prematurely timed out. Mar 25 11:02:03 nat-or NAT: ptp3: Out TCP (192.168.3.1:34185)-> (192.168.65.50:23) translated to (255.255.255.254:20001)->(192.168.65.50:23) Mar 25 11:02:40 nat-or NAT: ptp3: Out TCP (192.168.3.1:34185)-> (192.168.65.50:23) translated to (192.168.129.129:20001)->(192.168.65.50:23) _______ Debugging NAT The following commands set ComOS debugging options for NAT: set debug nat-ftp on | off Displays FTP payload processing. set debug nat-icmp-err on | off Displays ICMP error payload processing. set debug nat-rt-interface on | off Displays NAT parameters changed during interface binding. set debug nat-max on | off Enables full NAT debugging. Remember to use "set console" before using these commands, and "reset console" after turning off the debug process. _______ Network Diagnostic Tools for NAT Because NAT includes ICMP and UDP translation, the two most common network diagnostic tools, ping and traceroute, can still be used---with the following restrictions: * When using NAPT, you will not be able to run traceroute or ping inbound to the private hosts because you cannot reach them directly from the outside. But you can use the tools in an outbound direction without any problems. * When using basic NAT, you can run traceroute and ping inbound but only if you have an inbound map active. You still must include an entry for the actual host you are trying to ping or trace routes to. As with NAPT, you can do all network diagnostics in outbound mode. _______ NAT References * draft-ietf-nat-traditional-03.txt, Traditional IP Network Address Translator (Traditional NAT) * RFC 1918, Address Allocation for Private Internets * RFC 2663, IP Network Address Translator (NAT) Terminology and Considerations _______________ ComOS 3.9 Limitations The ComOS 3.9 release has the following limitations. _______ Limitations on Upgrading and Downgrading * The PortMaster must be running ComOS 3.5 or later to upgrade to ComOS 3.9. If you are running an earlier release of ComOS, upgrade to ComOS 3.5 first, reboot, then upgrade to ComOS 3.9. * Downgrading a PortMaster from ComOS 3.9 to a previous release requires two successful downgrades. After the first successful downgrade the PortMaster is operational, but without system messages. The second downgrade applies the system messages. * Downgrading from ComOS 3.9 to ComOS 3.5 might change the Ether0 IP address. _______ No Online Help File A ComOS online help file is not included in this release; therefore, the "help" command is not supported. _______ Frame Relay Limitation You cannot use Inverse Address Resolution Protocol (ARP) on a Frame Relay interface with subinterfaces. The primary Frame Relay interface does not automatically map IP addresses to data link connection identifiers (DLCIs). When you enter a "show arp frm1" command, no ARP tables appear, and the PortMaster cannot ping across the Frame Relay cloud. _______ NAT Limitations * Inbound NAT maps are restricted to static address maps and/or static TCP/UDP port maps only. Outbound NAT maps do not have this limitation. * NAT translates only TCP, UDP, and ICMP packets. Point-to-Point Tunneling Protocol (PPTP) traffic is not translated. _______ OSPF Address Pool Limitation for Static Internal Routes To advertise your address pools allocated for static users as internal OSPF routes, you must add them to the OSPF area range as full class C addresses. If these addresses are instead added as subnets of a class C address, they are incorrectly advertised as OSPF type 2 external (E2) routes. An address pool on a PortMaster is most commonly made up of 48 contiguous addresses, the first of which is a network address. For example, suppose you configure an address pool using subnets 192.168.110.16/28 and 192.168.110.32/27, with 192.168.110.16 as the first address. If you add the address pool to the OSPF area range as 192.168.110.0/24, the address pool is correctly advertised as "ospf." However, if you add the address pool to the OSPF area range as 192.168.110.16/28 and 192.168.110.32/27, it is advertised as "ospf/E2." _______________ Upgrade Instructions IMPORTANT: Any PortMaster running ComOS 3.9 requires 4MB of dynamic RAM (DRAM). You can upgrade your PortMaster using PMVision 1.11, or pmupgrade from PMTools 4.4. Alternatively, you can upgrade using the older programs pminstall 3.5.3, PMconsole 3.5.3, or PMconsole for Windows 3.5.1.4. You can also upgrade using TFTP with the "tftp get comos" command from the PortMaster command line interface. See ftp://ftp.livingston.com/pub/le/software/java/pmvision111.txt for installation instructions for PMVision 1.11. *** CAUTION! If the upgrade fails, do NOT reboot! Contact *** Lucent NetworkCare Technical Support without rebooting. The upgrade process on the PortMaster erases the configuration area from nonvolatile memory and saves the current configuration into nonvolatile memory. Never interrupt the upgrade process, or loss of configuration information can result. WARNING! Due to the increased size of ComOS, the amount of NVRAM available for saving configurations has been reduced from 128KB to 64KB. PortMaster products with configurations greater than 64KB will lose some of their configuration. For this reason, be sure to back up your PortMaster configuration before upgrading to this release. You can check the amount of memory used for your configuration with the "show files" command. Ignore any files that also include an uncompressed size. WARNING! The PortMaster must be running ComOS 3.5 or later to upgrade to ComOS 3.9. If you are running an earlier release of ComOS, upgrade to ComOS 3.5 first, reboot, then upgrade to ComOS 3.9. Because of the increased size of the ComOS, two separate releases for the PortMaster 2 with ISDN are now available---one for the ISDN running in the United States (pm2_3.9-usa), and one for ISDN running internationally (pm2_3.9-intl). Only one release is available for the PortMaster 25 and PortMaster IRX, because those platforms do not require ISDN support. Use pm2_3.9-usa if your ISDN switch type is one of the following: * NI-1 * DMS-100 * 5ESS (Custom) * 5ESS-PTP Use pm2_3.9-intl if your ISDN switch type is one of the following: * NET3 * NET3 SWISS * VN4 * KDD * NTT IMPORTANT: Any PortMaster IRX running the Border Gateway Protocol (BGP) requires 16MB of dynamic RAM (DRAM) to accommodate the more than 70,000 BGP paths in a full BGP feed. However, memory limitations prevent an IRX that is running a full BGP feed from injecting the routes into the routing table. The installation software can be retrieved by FTP from ftp://ftp.livingston.com/pub/le/software/. The upgrade image can be found at ftp://ftp.livingston.com/pub/le/upgrades. ComOS Upgrade Image Product _________ _____________ _____________________________________ 3.9 pm2_3.9-intl PortMaster 2 (international ISDN) 3.9 pm2_3.9-usa PortMaster 2 (USA ISDN) 3.9 pm25_3.9 PortMaster 25 3.9 irx_3.9 PortMaster IRX-111, -112, -114, -211 ____________________________________________________________________ Copyright and Trademarks Copyright 2000 Lucent Technologies Inc. All rights reserved. PortMaster, ComOS, and ChoiceNet are registered trademarks of Lucent Technologies Inc. PMVision, IRX, PortAuthority, NavisRadius, and NetworkCare are trademarks of Lucent Technologies Inc. All other marks are the property of their respective owners. Notices Lucent Technologies Inc. makes no representations or warranties with respect to the contents or use of this publication, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Lucent Technologies Inc. reserves the right to revise this publication and to make changes to its content, any time, without obligation to notify any person or entity of such revisions or changes. Contacting Lucent NetworkCare Technical Support Lucent NetworkCare Professional Services provides PortMaster technical support via voice or electronic mail, or through the World Wide Web at http://www.livingston.com/. Specify that you are running ComOS 3.9 when reporting problems with this release. Internet service providers (ISPs) and other end users in Europe, the Middle East, Africa, India, and Pakistan must contact their authorized Lucent NetworkCare sales channel partner for technical support; see http://www.livingston.com/International/EMEA/distributors.html. For North America, the Caribbean and Latin America (CALA), and Asia Pacific customers, technical support is available Monday through Friday from 7 a.m. to 5 p.m. U.S. Pacific Time (GMT -8). Dial 1-800-458-9966 within the United States (including Alaska and Hawaii), Canada, and CALA, or 1-925-737-2100 from elsewhere, for voice support. For email support, send to support@livingston.com (asia-support@livingston.com for Asia Pacific customers).